The mother of a vulnerable 24-year-old woman who died in supported accommodation is calling for the Care Quality Commission (CQC) to have greater powers to investigate the levels of wellbeing support.
Emma Lloyd Buckingham told City News her daughter’s death would have been preventable had she been given the appropriate care.
Chante Lloyd Buckingham (left) and her mother, Emma (right)
Supported accommodation provides housing for vulnerable individuals to live more independently, such as those who require mental heath support, victims of domestic violence or the homeless.
She said her daughter Chante had autism and Emotionally Unstable Personality Disorder (EUPD), and struggled to connect with people who couldn’t understand her lack of filter, but she loved art and animals.
Her and her husband, Karl, have started a petition to have the CQC inspect supported accommodations for vulnerable adults. Her wish was that Chante was here to petition alongside her: “She would have been brilliant.”
‘I was just seeing a very, very big decline in her mental health’
Mrs Lloyd Buckingham raised several safeguarding concerns with East Sussex County Council, having often received teary phone calls from Chante. The council’s adult social care was funding her daughter’s accommodation.
“They either weren’t turning up or were turning up late, which is a massive thing for an autistic person”, she told City News.
“I was just seeing a very, very big decline in her mental health.”
Mrs Lloyd Buckingham contacted the accommodation just days before her daughter died. “I had told them she’s not right…we are concerned about her. You need to be doing regular checks.”
She says she panicked after seeing Chante hadn’t been active online for 18 hours.
Both parents repeatedly called the accommodation, but the manager told them to call back. So Mrs Lloyd Buckingham drove to her daughter’s accommodation.
“When I arrived on site, the paramedic was walking towards my car, so that’s how I found out. But if I hadn’t called them at 7.30 in the morning, how long would they have left her?”, she said.
“More than anything, it wasn’t them that really found her, it was me.”
Call for Chante’s Law
Chante’s parents have started a petition calling for the CQC to inspect these accommodations – a change they want to name after their daughter. They say there are currently no consequences for poor standards of support.
The petition currently has nearly 7,000 signatures. It will need 100,000 to be considered for debate by MPs in Parliament.
Mrs Lloyd Buckingham has shared the petition in Facebook groups across London, posting that “We don’t want any other family to go through this pain.”
She said she has received many messages of people with similar experiences.
What can the CQC currently do?
The CQC is an independent regulator who aims to ensure that care providers in England, such as hospitals, care homes, and GP services, provide safe and effective care, through inspection and monitoring.
Currently, it can inspect the personal care aspect of supported living, such as assistance with washing or dressing.
The latest guidance from 2015 says an inspection “does not include, for example, support that is not personal care, for example checking on person’s emotional wellbeing.”
City News has contacted the CQC for comment on this story, but received no response.
An East Sussex County Council spokesperson said: “We are aware of the sad death of Chante Lloyd-Buckingham and share our condolences with her family.
“At this time, we are working with the provider of Chante’s supported accommodation through a statutory safeguarding enquiry under the Care Act 2014 and cannot comment any further on this whilst this enquiry is open.”
HeadlineParents call for greater inspection of supported accommodation after daughter’s death
Short HeadlineParents call for greater inspection of supported accommodation
StandfirstChante Lloyd Buckingham's mother tells City News the Care Quality Commission should check on welfare standards
The mother of a vulnerable 24-year-old woman who died in supported accommodation is calling for the Care Quality Commission (CQC) to have greater powers to investigate the levels of wellbeing support.
Emma Lloyd Buckingham told City News her daughter’s death would have been preventable had she been given the appropriate care.
Chante Lloyd Buckingham (left) and her mother, Emma (right)
Supported accommodation provides housing for vulnerable individuals to live more independently, such as those who require mental heath support, victims of domestic violence or the homeless.
She said her daughter Chante had autism and Emotionally Unstable Personality Disorder (EUPD), and struggled to connect with people who couldn’t understand her lack of filter, but she loved art and animals.
Her and her husband, Karl, have started a petition to have the CQC inspect supported accommodations for vulnerable adults. Her wish was that Chante was here to petition alongside her: “She would have been brilliant.”
‘I was just seeing a very, very big decline in her mental health’
Mrs Lloyd Buckingham raised several safeguarding concerns with East Sussex County Council, having often received teary phone calls from Chante. The council’s adult social care was funding her daughter’s accommodation.
“They either weren’t turning up or were turning up late, which is a massive thing for an autistic person”, she told City News.
“I was just seeing a very, very big decline in her mental health.”
Mrs Lloyd Buckingham contacted the accommodation just days before her daughter died. “I had told them she’s not right…we are concerned about her. You need to be doing regular checks.”
She says she panicked after seeing Chante hadn’t been active online for 18 hours.
Both parents repeatedly called the accommodation, but the manager told them to call back. So Mrs Lloyd Buckingham drove to her daughter’s accommodation.
“When I arrived on site, the paramedic was walking towards my car, so that’s how I found out. But if I hadn’t called them at 7.30 in the morning, how long would they have left her?”, she said.
“More than anything, it wasn’t them that really found her, it was me.”
Call for Chante’s Law
Chante’s parents have started a petition calling for the CQC to inspect these accommodations – a change they want to name after their daughter. They say there are currently no consequences for poor standards of support.
The petition currently has nearly 7,000 signatures. It will need 100,000 to be considered for debate by MPs in Parliament.
Mrs Lloyd Buckingham has shared the petition in Facebook groups across London, posting that “We don’t want any other family to go through this pain.”
She said she has received many messages of people with similar experiences.
What can the CQC currently do?
The CQC is an independent regulator who aims to ensure that care providers in England, such as hospitals, care homes, and GP services, provide safe and effective care, through inspection and monitoring.
Currently, it can inspect the personal care aspect of supported living, such as assistance with washing or dressing.
The latest guidance from 2015 says an inspection “does not include, for example, support that is not personal care, for example checking on person’s emotional wellbeing.”
City News has contacted the CQC for comment on this story, but received no response.
An East Sussex County Council spokesperson said: “We are aware of the sad death of Chante Lloyd-Buckingham and share our condolences with her family.
“At this time, we are working with the provider of Chante’s supported accommodation through a statutory safeguarding enquiry under the Care Act 2014 and cannot comment any further on this whilst this enquiry is open.”
Sanremo is back! Italy’s five-night song contest where new and famous artists debut original tracks, mixing Eurovision-style drama with red-carpet glam
A University of Nottingham trial suggests a new wrist-worn device using electrical stimulation could help suppress Tourette’s tics, after a high-profile BAFTA controversy put the condition back in the spotlight
